FAQ
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Products Qquetions
Imagine salon gel nails and nail stickers had a baby. This is it. Semi-cured is the latest technology in the nail industry.
They're salon gel nails but half the price, half the time and without the nail damage. Unbelievable. (But, it's real.)
Real liquid gel is semi-cured 60% onto the sticker sheet. They're flexible, stretchy and wearable material which fits to all nail shape and sizes! Under a UV lamp for 60 seconds, it becomes 100% cured.
Nope! Our products is 100% safe and it will not damage your lovely nails even after you removed it.
Less than 10 Minutes!
Imagine you need to get your nail done at a salon for a dinner, an event, wedding or a party but you have work, house chores or looking after your kids. Annoying isn't it? Is okay, we gotchu!
You can get your nails done anywhere, anytime in less than 10 Minutes!
It might takes slightly longer on your first try! But you will definitely able to get it done in less than 10 minutes on your 2nd or 3rd try!
Everyone want their nails to last long, don't they?
Don't worry! Our nails can last at least 2 weeks or more!
Yes! We love our furry friends, and we know you do too! All nail stickers are made with cruelty and vegan free. So you can have a peace of mind wearing it! :)
Yes! We do offer customize design as long as you met the MOQ. Email us at hey@quinnas.com and we would love to chat more about it with you!
It’s super easy to remove our gel nail stickers. We’ve made a quick video for you here.
Please don't worry, we use the latest exclusive customization process, you can pull and cut the nail stickers to size and their design will not be affected.
Orders
It’s possible that the confirmation email has gone to your spam or junk folder! If you are still not able to locate the email, please contact us at hey@quinnas.com with the Full Name the order was placed under.
Oh no! We're sorry to hear you have received an incorrect or faulty item!
Please email us at hey@quinnas.com with your order number and to help resolve things quickly, we request you to include 2-3 clear photos of the item, so we can resolve this as soon as possible.
Yes! We can absolutely help change this for you, provided your order has not been shipped. If the order has not been shipped, please email us with with your new address with "URGENT" in the subject title.
If your order has been shipped, don’t worry! We will work with you and the courier to have it redirect to the correct address.
Shipping & Returns
Usually we will send your order 24-72 hours after you place the order. You will receive an email with the shipping tracking number. You can track the order shipping information through the shipping tracking number after 48 hours. They usually take 12 -20 days shipping time, it depends on which country you are from, if you can't track your order, please email us hey@quinnas.com and we will check it for you.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hey@quinnas.com, You will be asked to provide some photos of your item prior to sending it back to us so we can assess the condition. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
Another design caught your eye? It happens! You can certainly return your nail sticker to us for an exchange to a new design, provided it is returned within 30 days.
If the product is faulty or incorrect, we are happy to organise a free returns label for you to return the item. We will send you a shipping label and you just have to drop it off your local post office. However, if there's a change of mind of the product or design, there will be a return label fee.
Once you dropped off the return items at the post office, please request a receipt from them and send through a photo of your receipt as a proof your return has been lodge. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.
You will receive an email once it has been handled on our end. From there, depending on your bank, it will take 2–5 business days to process into your account. If it takes longer than 5 business days, we advise getting in touch with your bank or credit card company.